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FAQ

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FAQ

  • How long can I get a reply after sending my inquiry?

    We will reply to you within 24 business hours.
  • Are you a manufacturing or trading company?

    We are a manufacturing company that produces finished goods on-site for delivery based on the customer's order.
  • What products do you offer?

    The products that we mainly focus on selling are electric fireplaces, convection heaters, real wood fireplaces, and pellet fireplaces.
  • What area of applications do your products fall under?

    Our products fall under the category of home appliances.
  • Do you take orders for customized products?

    Yes, we do. As long as a design or sample is provided, we accept orders for manufacturing products according to the customer's specifications.
  • Do you sell standard products?

    Yes, we do. You can head on over to our website's product page to see our catalog of what we can supply to you.
  • What is the production capacity of your company?

    Subject to product design, our company can manufacture around 250,000 pcs/year.
  • What is the size of your workforce?

    Our company consists of more than 100 employees, including 10 technicians.
  • How do you guarantee the quality of your finished goods?

    Our employees will always conduct quality checks after each step in the manufacturing process to ensure no defects or errors occur in the final product. At the end, a full inspection will also be conducted on the finished goods all according to the customer's requirements as well as to international standards.
  • What are our payment terms?

    After receiving a quotation from you, we will then confirm with you the method of payment as well as the cost of shipment (FOB, CNF, CIF, etc). For mass production, 50% of the total invoice balance is required for deposit before the manufacturing process starts. Once completed and delivered, the remaining 50% of the balance is to be transacted through Cash against Copy of Documents. Our most common ways of accepting payments are via Telegraphic Transfer (TT) and Letter of Credit (LC).
  • How will my finished goods be delivered?

    Typically, your products will be delivered by sea through the Port of Ningbo-Zhoushan. However, if extremely urgent, the option to deliver by air is also available through nearby airports in Shanghai or Ningbo.
  • Where do you mainly export your products to?

    Mainly Canada, Europe, Australia, and the USA. In total, we have done business with more than 30 countries around the world.